We are proud to offer international shipping services that currently operates in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Total delivery time = processing time + shipping time
(not including customs delays, weekends, holidays and any unforeseen circumstances)
How long does Processing time?
2-5 Business Days
How long does shipping take?
Shipment delivery time by destination:
US Shipment: 7 - 20 Business Days
UK Shipment: 7 - 20 Business Days
NZ Shipment: 7 - 20 Business Days
Europe Shipment: 7-20 Business Days
All Other Countries: 20 - 40 Business Days
How much does shipping cost?
You can enjoy free shipping on orders over US$69.00. Otherwise, it costs US$8. (UK Shipment Costs US$8)
How do you ship the packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide shipping to over 200 countries around the world.
How do I know where my package has reached?
A: After we ship out your order, we will send you a tracking number by email, so you can check out the shipping status of your order.
Can I change my address?
A: We can help you change the address if your order has not been shipped out. But we are so sorry to tell you that there will be no use when the order is already on the way to the destination. In this case, you may have to contact the local logistics company and find a solution.
We will do us every effort to make sure you receive the parcel in time but we are not responsible for service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient address info, holidays, carrier complications or customs delay.
Customs Clearance & Import Duty
Evoosense does not add any taxes, VAT, or other hidden charges. The order total you see on the checkout page (i.e. goods subtotal + shipping cost) is what you pay to us. However, for international shipment, the recipient is responsible for all the customs charges by his/her country. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
Import duties and VAT may or may not be levied and will only be determined when the shipment goes through Customs in your country. Please check your country's import policy to understand your liability.
All duties and taxes levied are your (the buyers) responsibility and shall be paid directly to the buyer's government or to the courier company when the goods are delivered.
Evoosense shall not be responsible for any shipping or customs delay since this is outside our control.
Customs Detention
But if for any reason, the sale of goods detained by customs, we promise to:
- If your goods are being destroyed by the customs, both you(buyer) and I(seller) bear half the loss.
- If the goods are returned to us from the customs due to some factors, we will confirm with you how to deal with the problem. We can rearrange shipping for you or make the refund to your Paypal account.
Remarks
Please note that sometimes shipping to remote destinations requires more time and extra fees due to international logistic policies. This additional delivery fee is required by logistic companies and must be borne by the receiver.
We are not responsible for nondelivery caused by that client don’t provide enough information when making an order.
Contact us
If you have any questions about shipping and delivery, please contact us:
Email:contact@mail.evoosense.com